Agony of Harry Potter and Deathly Hallows!!!
Are you wondering that this is another of those numerous reviews for the final book in the potter series. Well NO, I cant review it, because I haven't read it yet. The reason - I have been cheated by the website Indiaplaza.in...read on for another tragic tale in my life :(((
I had placed an order to Harry Potter and the Deathly Hallows book on Indiaplaza.in website on 20th of July. The website had been advertizing quite a bit about delivering the book on time (21st July 2007 itself) if I the customer was a resident of a metropolitan city (Chennai of course being one of them).
I promptly got a mail from then confirming my order number (order # 200720070361) and the consignment number (U20218488) for the delivery being delivered by DTDC and also promising me that the book would be delivered to me by 3:00 PM on 21st of July 2007. Never once did I realize then, that what was to start now was complete agony probably more than the agony of the deaths to be read about in the final book of Harry Potter. I waited till 5 PM for the book and when it didn't come, I tried calling both DTDC and Indiaplaza.in Customer Care (which was perennially busy!!!!). I sent across numerous mails to both of them without any response. My initial mail from Indiaplaza confirming my order contained a contact person from DTDC whom I need to contact incase there was a delay. I tried reaching him (Chandrasekhar - email id: chandrasekhar@dtdc.com and Ph : 9381200918), but did not get response from him either.
At around 7 PM on 21st July I found that Indiaplaza.in was advertising that it has successfully delivered 15000 books across the country on time and it kept me wondering how that was possible when numerous other customers like me had complained on the internet on websites such as www.mouthshut.com and www.complaintsboard.com about their books not being delivered. I mailed again to both DTDC and Indiaplaza but all my mails and calls seem to be falling to deaf ears!! I got another jolt when I found that DTDC had disabled the mail id of chandrasekhar, now I was completely helpless, I called up my local DTDC (Velachery) office and the representative there said that he couldn't locate my consignment number.
On 24th July I finally managed to contact a customer care representative of Indiaplaza and gave him a piece of my mind and he promised to deliver the book the same day, if not by 25th July itself. When they didn't deliver on 25th I called them again and sent across numerous mails insisting that I would go to consumer court in case they do not keep their promise. I promptly got a reply telling me that my concern will be resolved in 2 working days. Its the 1st of August 2007 today and I am still sending them mails and calling them up (None of the customer service guys pick my call) I still haven't got a response to any of the mails I have sent after that. I am totally helpless and angered at the same time. I would want to take severe action against a fraud company such as Indiaplaza.in which makes numerous promises but hasn't till-date kept even one of them!!!!!
I hope that they would manage to deliver my book before J.K Rowling decides to write and release the 8th part of Harry Potter!!! :(
